Returns and/or exchanges need to be initiated within five days of delivery of the product having been delivered to you.

When a product is returned to us you can:

1. Have your account credited.
2. Have the product replaced/exchanged.

All returns and/or exchanges shall be initiated by means of an email sent to info@mainhouse.co.za setting out:

1. the reason for the return.
2. whether you would like the account credited or replaced/exchanged.
3. if you would like the product to be collected, the address from where the product needs to be collected from.

In returning the product to us, the following shall apply. The product needs to be:

1. Undamaged
2. Unused
3. In the original packaging.
4. Packaged and wrapped correctly and safely by you.

We will send a courier to your address to collect the product.

Once returned, and subject to a product inspection, your account with us will be credited or replaced, as per your preference.

Once returned, and prior to accepting such return, we will be permitted to inspect the product.

Should the product in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.